Data Protection

Privacy policy

We attach great importance to data protection. The collection and processing of your personal data is carried out in compliance with the applicable data protection regulations, in particular the EU General Data Protection Regulation (DSGVO). We collect and process your personal data in order to offer you our website and our services. In accordance with Art. 13 DSGVO, we describe in this declaration which data is used by us in which way and for which purpose and to what extent and which options and rights you have in connection with the use of your personal data.

1. Responsible body

Mein Notdienst UG (haftungsbeschränkt) i. G., Friedrich-Ebert-Str 19, 64401 Groß-Bieberau, is responsible for data protection compliance on our site. We have not appointed a data protection officer.

We will be happy to answer any questions you may have regarding data protection. For this purpose, you have the following contact options:

Phone: +49 (0) 69 1382 97341

Phone: +49 (0) 172 52 41 444


2. Data collection on our website

Server log files

Insofar as you call up our website, information is automatically transmitted by your browser to the server of our website. This information is stored only briefly in a so-called log file and is deleted automatically.

This includes the following data:

  • Your IP address,
  • Date and time of the call,
  • Name and URL of the file you accessed,
  • Website from which the call is made (referrer URL),
  • Information about the browser and operating system you are using,
  • Name of your access provider.

This data is used for the purpose of ensuring a smooth connection and comfortable use of our website, as well as for evaluating system security and stability.

The legal basis for the data processing results from Art. 6 para. 1 p. 1 lit. f DSGVO, as we have a legitimate interest to collect data for the aforementioned purposes. In addition, a legal basis also arises from Art. 6 para. 1 lit. b DSGVO for the processing of data for the performance of a contract or pre-contractual measures.

The data will not be used to draw conclusions about your person.

Contact form/ Communication by e-mail

On our page you will find a contact form. Hereby we would like to give our customers the possibility to contact us in an uncomplicated way. In addition, you can also write to us directly by e-mail. If you want to use our contact form, you must enter your name and a valid e-mail address. If you write to us by e-mail, we will at least receive your e-mail address. All other data provided is optional. The data collection is carried out for the purpose of initiating or executing contractual relationships pursuant to Art. 6 para. 1 lit. b DSGVO Insofar as your inquiry is not directed to initiating or executing a contract, we nevertheless have a legitimate interest in processing and answering your inquiry. To this extent, the use of personal data for this purpose is based on Art. 6 (1) lit. f DSGVO.


We use the data you provide exclusively to process your request. Insofar as your inquiry is directed towards the initiation or execution of business, we delete your data according to our internally defined deletion periods.

If your inquiry is related to another purpose, we will delete your data after processing, unless there is another legal basis for data storage.


Our website contains cookies. Cookies are small text files that are stored on your terminal device. They help us to facilitate your navigation through our offer and enable the correct display of the website. They are intended to support the user-friendliness of the website and are, of course, completely harmless to your end device. Information is temporarily collected in connection with the end device you use and the software you use. Conclusions about your identity are not drawn from this.

We use, for example, so-called "session cookies". These cookies are automatically deleted after your visit. We also use cookies that are stored on your terminal device, for example, to make it easier for you to use our site on a subsequent visit and to recognize your browser on your next visit ("permanent cookies"). These cookies can, of course, be manually deleted by you at any time.

We also use cookies to statistically record and evaluate the use of our website. This is done for the purpose of further optimizing our offer for you.

We also use cookies for pseudonymized range measurement. You will be further informed about this below.

The cookies that are absolutely necessary for the operation of our website, i.e. without which, our website cannot be displayed, we use for this purpose to protect our legitimate interests according to Art. 6 para. 1 p. 1 lit. f DSGVO. These are automatically deleted after a defined time in each case.


The cookies that are necessary for the processing of contracts or for the contractually agreed use of our website, we use of Art. 6 para 1 p. 1 lit. b DSGVO. These are automatically deleted after a defined time in each case.


The use of cookies that are not necessary as described above is based on your consent pursuant to Art. 6 para. 1 lit. a DSGVO. Your consent can be revoked at any time with immediate effect. To do this, go to the settings of your browser used and select "Delete browser data" here you must have selected "Cookies and other website data" and then remove them.


Google reCaptcha

On the basis of Art. 6 (1) p. 1 lit. f DSGVO, we use the reCAPTCHA service of Google LLC, 1600 AmphitheatreParkway, Mountain View, CA 94043 USA, hereinafter "Google", to protect your inquiries via Internet forms. The query serves to distinguish whether the input is made by a human or abusively by automated, machine processing. The query includes the sending of the IP address and possibly other data required by Google for the reCAPTCHA service to Google. For this purpose, your input is transmitted to Google and used there. However, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of this service. The IP address transmitted by your browser as part of reCaptcha will not be merged with any other data held by Google. The deviating data protection regulations of the Google company apply to this data. You can find more information on Google's privacy policy at:

Google Ajax & jQuery libraries, Google Webfonts

Auf Grundlage des Art. 6 Abs. 1 S. 1 lit. f DSGVO nutzen wir zum Zwecke einer kundenfreundlichen und ansprechen Darstellung unserer Seite Google Ajax & jQuery Bibliotheken, Google Webfonts der Firma der Firma Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland, nachfolgend „Google“. Hierbei werden Programmbibliotheken sowie Schriftarten durch Ihren Browser von Google abgerufen und in den Browsercache geladen, um Inhalte, Texte und Schriftarten richtig anzuzeigen. Hierbei können Informationen zu Ihrem Provider, Betriebssystem, Browser sowie Ihre IP-Adresse zu Google übertragen werden.

Google hält das europäische Datenschutzrecht ein. Mehr Informationen zum Datenschutz bei Google erhalten Sie hier:

3. Data sharing

Ihre personenbezogenen Daten werden grundsätzlich nicht an Dritte übermittelt. Allerdings können Daten ausnahmsweise aus den folgenden Gründen übermittelt werden

  • insoweit Sie Ihre ausdrückliche Einwilligung erteilt haben, Art. 6 Abs. 1 S. 1 lit. a DSGVO
  • insoweit die Weitergabe nach Art. 6 Abs. 1 S. 1 lit. f DSGVO erforderlich ist und kein überwiegendes schutzwürdiges Interesse an der Nichtweitergabe Ihrer Daten besteht
  • insoweit wir zur Weitergabe der Daten gesetzlich verpflichtet sind, Art. 6 Abs. 1 S. 1 lit. c DSGVO
  • insoweit eine Weitergabe nach Art. 6 Abs. 1 S. 1 lit. b DSGVO für die Abwicklung von Vertragsverhältnissen mit Ihnen zulässig und erforderlich ist

Insofar as processing of your data, e.g. in the case of external hosting, is carried out by third parties commissioned by us, this is done on the basis of Art. 28 DSGVO by means of a contract processing agreement.

4. Transfers to third countries

If we process data in a third country (i.e. outside the European Union (EU) or the European Economic Area (EEA)) or if this is done in the context of using third-party services or disclosing or transferring data to third parties, this is only done if it is done to fulfill our (pre-)contractual obligations, on the basis of your consent, due to a legal obligation or on the basis of our legitimate interests. Subject to legal or contractual authorizations, we process or allow the processing of data in a third country only if the special requirements of Art. 44 et seq. DSGVO are met. I.e. the processing takes place, for example, on the basis of special guarantees, such as the officially recognized determination of a level of data protection corresponding to the EU or compliance with officially recognized special contractual obligations (so-called "standard contractual clauses").

5. Data subject rights

  • Right of access Art. 15 DSGVO

You have the right to request confirmation from us as to whether we are processing personal data about you. If this is the case, you can request information about this personal data and about the following information:

  • The processing purposes
  • The categories of personal data that are processed
  • The recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular in the case of recipients in third countries or international organizations
  • if possible, the planned duration for which the personal data will be stored or, if this is not possible, the criteria for determining this duration
  • The existence of a right to rectify or erase personal data concerning you or to restrict processing or to object to such processing
  • The existence of a right of appeal to a supervisory authority
  • if the personal data is not collected from you, all available information about the origin of the data
  • The existence of automated decision-making, including profiling, pursuant to Article 22(1) and (4) of the GDPR and, at least in those cases, meaningful information about the logic involved and the scope and intended effects of such processing for the data subject
  • Right of rectification Art. 16 DSGVO
  • You can immediately request the correction of incorrect or completion of your personal data stored by us.

    • Right to erasure (right to be forgotten) of your data, Art. 17 DSGVO

    You can request the deletion of your data stored by us, insofar as

    • The personal data is not or is no longer necessary for the purposes for which it was collected or otherwise processed;
    • You withdraw your consent on which the processing is based pursuant to Article 6(1)(a) DSGVO or Article 9(2)(a) DSGVO and there is subsequently no other legal basis for the processing;
    • You object to the processing pursuant to Article 21(1) of the GDPR and there are no overriding legitimate grounds for the processing or you object to the processing pursuant to Article 21(2) of the GDPR;
    • The personal data have been processed unlawfully;
    • The deletion of the personal data is necessary for compliance with a legal obligation under Union law or the law of the Member States to which you are subject;
    • The personal data have been collected in relation to information society services offered pursuant to Article 8(1) of the GDPR.

    We are obligated to delete upon presentation of the requirements, unless the processing is necessary for the exercise of the right to freedom of expression and information, for the fulfillment of a legal obligation, for reasons of public interest or for the assertion, exercise or defense of legal claims.

    • Right to restriction of processing, Art. 17 DSGVO

    You have the right to demand that we restrict processing insofar as

    • The accuracy of the personal data is disputed by you, but only for the period that allows us to verify the accuracy of the data;
    • The processing is unlawful and you do not want your personal data to be deleted immediately, but instead request the restriction of the use of the personal data;
    • We no longer need the personal data for the purposes of processing, but you need them for the assertion, exercise or defense of legal claims, or
    • You have objected to the processing pursuant to Article 21(1) DSGVO, as long as it has not yet been determined whether the legitimate grounds on our part override yours.

    To the extent that processing is restricted, we may only process your personal data - apart from storing it - with your consent or for the assertion, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of an important public interest of the Union or a Member State.

    Before the restriction is lifted, you will be informed again.

    • Right to data portability Art. 20 DSGVO

    You have the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transferred to another controller.

    • Right of objection Art. 21 DSGVO

    You have the right, pursuant to Art. 21 DSGVO, to object to the processing of your personal data if it is processed on the basis of legitimate interest pursuant to Art. 6 (1) p. 1 lit. f DSGVO. However, this only applies if there are reasons arising from your particular situation or if the objection is directed against direct marketing.

    • Right of withdrawal Art. 7 para. 3 DSGVO

    You have the right to revoke your consent granted pursuant to Art. 6 para. 1 p. 1 lit. a DSGVO at any time. This revocation applies exclusively to future use.

    • Right to complain to supervisory authorities

    Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, your place of work or our registered office, if you consider that the processing of personal data relating to you infringes the General Data Protection Regulation.

    Insofar as you wish to exercise your data subject rights, you may also submit this by e-mail to the above e-mail address.

    6. Data security

    For security reasons and to protect the transmission of confidential content, such as requests that you send to us as the site operator, this site uses SSL or TLS encryption. you can recognize this by the fact that the address bar of the browser changes from "http://" to "https://". In addition, a lock symbol can be seen in the browser line.

    If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

    In addition, we have taken precautions in the form of technical and organizational measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or against unauthorized access by third parties.

    7. Actuality and change of this privacy policy

    This privacy policy is currently valid and has the status October 26, 2021.

    In order to ensure that our privacy policy always complies with the current legal requirements, we reserve the right to make changes at any time. This also applies in the event that the data protection declaration has to be adapted due to new or revised services, for example new services. The new data protection statement will then apply the next time you visit our website.

    Our privacy policy is always available on our site for you to view and print.

    8. Complaints and warnings

    If you feel that your rights have been violated or that you have been disadvantaged in any other way, we ask you to inform us of this yourself. You will then receive a personal, individual response. Within the scope of your duty to minimize damages, we would like to point out that we will not assume the costs of a lawyer commissioned by you out of court without prior contact. It is expressly not our intention that you instruct a lawyer to issue a cease-and-desist letter and/or a declaration to cease and desist with a penalty clause. Consequently, a presumed will cannot be relied upon.

    This privacy policy was created by attorney Martin Jedwillat:

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